Delivery, Order Process & Complaints Information
There is a standard Turnaround time of 3 to 5 working days for all Orders. If you require a Specific date for delivery, please drop us an email. Minimum of 2 days notice needed.
Minimum order amount of £40 for delivery, or for small orders less than £40, you can arrange to collect from us in Newport.
DELIVERY COSTS
£5.95 Standard Delivery.
Delivery is in Ventnor area, Niton and down to Chale and West Wight, Brighstone all along West coast through to Yarmouth, its £7.50 delivery.
FREE DELIVERY FOR ORDERS
OVER £150
Complaints:
QUALITY, TASTE APPEARANCE: Items are made Fresh to Order and are Non-Refundable. Your statutory rights are not affected. Please contact us immediately if you have a problem with any of our products. If we have delivered your items and you accept them upon inspection when we deliver, you have agreed to being happy with your products, and no complaints can be raised regarding the state they were in upon delivery or the aesthetics of it. If you have consumed your ordered products, you have done so in full acceptance of the quality and flavour of the product, and you will not be able to raise a complaint having consumed it fully. If you are unhappy with the taste or quality when first tasting or eating the product, you have to contact us immediately and not consume any more of the product. We will ask you to provide us with the relevant information and remainder of the product for us to examine, in order to raise a complaint for us to resolve. If we find your complaint valid, we will refund you or offer a replacement.
DELIVERY: We will arrange a delivery slot with you when your order is received. If you are not at home to receive your order, as arranged with you beforehand, then you cannot raise a complaint of not having received your items, as you were not there to receive it at the arranged time. We cannot re-deliver orders as they are made fresh to order and customised in cases. Orders that are not delivered for this reason (The reason being, you were not there to receive it as arranged), will not be held for you, for collection, and you will have to forfeit your order as it is perishable and we dont have sufficient holding facilities to hold items for clients and this holding time will also affect freshness and can affect its appearance also. Collection from us, for missed delivery orders, can only be arranged at our discretion, if it is for legitamite reasons. We will use our discretion on this matter and will be as reasonable as possible. If you have missed your delivery for a genuine Emergency reason, we will endeavour to arrange alternative delivery or collection with you. Emergencies include medical emergencies, sudden bereavement, natural disaster or similar events beyond your control. If you miss your delivery due to getting stuck in traffic, travel delays or public transport failure, we will not be held responsible. You will have to arrange an alternate delivery address (neighbour or friend in close proximity to your delivery address), if you think you might not make it back in time to receive your order. You can do this up to 2 hours before agreed delivery window.
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Contact us for date Availability requests or Food Allergens
by text on 07508201775
or email wightcakes@gmx.com
